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Quality Management for Business Profit
Rating: 4.8 out of 5(118 ratings)
1,975 students

Quality Management for Business Profit

Quality management, Business excellence, Customer satisfaction, Profitability, Improvement tools and Techniques
Created byYohanna Saado
Last updated 2/2026
English

What you'll learn

  • Starting new business, achieving business excellence, managing business indicators, and mastering international tools and techniques for achieving profitability
  • Customer satisfaction, definition of quality, quality assurance, quality control, quality management and Cost of Quality COQ indicator
  • The historical evolution of quality and the business process management tools
  • The seven principles of quality management and their contribution to business excellence
  • Types of customers, customer's segmentation, and listening to the voice of the customer
  • Use of The House of Quality to translate customer's requirements into technical specifications
  • Kano Model for measuring customer satisfaction
  • Measurements, Types of data, and data analysis techniques
  • The seven tools of quality control known as The 7 QC tools, and how to utilize them in solving problems
  • a step-by-step guidelines for implementing the most famous quality management system standard ISO 9001 and understanding the international accreditation process
  • Kaizen and Six Sigma methodologies

Course content

6 sections • 21 lectures • 1h 56m total length

  • Course Introduction4:37
  • Definition of Quality from experts Perspective3:10

    How business experts defined quality through history , and what is the trainer's own definition

  • Definition of quality from ISO and international institutions Perspective1:39
  • Quality characteristics in products and services1:22

    What are the needed features in products and services that must be available and focused on to achieve customer's satisfaction!

  • The use of control buttons0:37
  • Quality assurance (QA), quality control (QC) and quality Management (QM)6:57

    Lean the meaning of quality assurance, quality control and quality management

  • The Evolution of quality in History4:33
  • Philip Crosby definition of Quality?
  • Juran's definition of quality
  • Quality Assurance Vs Quality Control
  • Your comment matters to me0:06

Requirements

  • Basic understanding of English Language
  • Microsoft Excel and Microsoft PowerPoint

Description

This course is a 2.5 hours business excellence course, focuses on quality management, customer satisfaction, business excellence and process improvement tools, techniques and methodologies:

It's all about business and business excellence, and how implementing quality principles, quality tools, quality techniques and quality methodologies can lead to customer satisfaction, business growth, and business profitability.


It helps entrepreneurs to tactfully start their own business, employees to improve their workplace, and business owners to enhance their knowledge, enlarge their skills, and rightfully plan their own projects.


Sections:

- (Section 1 ):  introduction to quality  (general principles, definition of quality, quality management, principles of quality, business methodologies, terminologies, performance indicators, and historical evolution of quality management)

- (Section 2):  Voice of the customer (definition of customer, types of customers and the international tools used to analyze customer requirements and customer satisfaction)

-(Section 3): Key Performance Indicators KPI's: and Cost of Quality COQ

- (Section 4):  Improvement tools and methodologies (the 7qc tools, histogram, control chart, pareto diagram, check sheet, control chart, fishbone, scatter diagram, process flow chart, and eventually kaizen & six sigma)

- (Section 5): Implementation of ISO9001 in a form of a project (learning the essential Project management tools, what  contents does the international standard ISO9001 contain and most importantly is how to step-by-step implement it and get the certified)


Main subjects:

1. Business tools & methodologies and Key performance Indicators

2. Effect of managing quality on business excellence, profitability and customer satisfaction

3. enhance company culture

4. The seven principles of quality management and their contribution to business excellence

5. Types of the customers, and customer segmentation process,

6. Products and services features from customer's perspective

7. Learn measurements, types of data, mistakes in measurements and the seven quality control tools known as The 7 QC Tools, they are very effective for solving problems.

8. How to create Professional reports and how to report Cost of Quality or (COQ)

9. Kaizen and Six Sigma methodologies for continual improvement

10. Root cause analysis RCA and Problem solving tools and techniques

11. Requirement of a Quality management system as of ISO 9001

12. Implementation of ISO9001 as a project


I would like to kindly ask you for your honest star rating and evaluation



Who this course is for:

  • MBA students, employees , business owners, business leaders, pioneers, and entrepreneurs from all fields and all industries. Engineering, healthcare, education, industrial, hospitality, construction, food and beverage, projects, operations and so on
  • all employees across entire organizational levels from fresh graduates, seniors, managers, project managers, Leaders, specialists, associates, supervisors, foremen. and from all departments such as; design, quality, production, maintenance, procurement, HR, material, sales, marketing, customer service and IT.
  • diploma holders, bachelors degree, masters degree, and PhDs

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